Terms and Conditions

1. Who We ArePhoenix In Me Coaching provides online nutrition-focused coaching and educational content. We support people who are at risk of cardiovascular disease, high blood pressure, high cholesterol and type 2 diabetes to build healthier habits.

2. Our Services

Our services include nutrition coaching, educational resources and general lifestyle guidance. They are for information and education only and do not replace medical care, diagnosis or treatment.

3. Eligibility

Our services are intended for adults aged 18 and over. If you are under 18, you must have permission and supervision from a parent or legal guardian. Our services are not suitable as a sole form of care for serious medical conditions and must always be used alongside advice from your doctor or healthcare team.

4. Health Disclaimer

We do not provide medical advice, diagnose conditions, prescribe or adjust medication. Nothing in our sessions, emails, guides or on this website creates a doctor–patient relationship. Always speak to your GP or healthcare provider before changing your diet, exercise, supplements or medication.

5. Your Responsibilities

You agree to:• Provide accurate and complete information about your health and lifestyle.• Use our guidance sensibly and stop if you feel unwell.• Seek medical help promptly if you have any concerns about your health.

6. Payments, Cancellations and Refunds

Details of prices, payment methods, cancellation windows and any refund rules are shown at the time of booking or purchase. By placing an order or booking a session, you agree to those terms.

7. Intellectual Property

All content we provide (including text, videos, PDFs, graphics and tools) is owned by Phoenix In Me Coaching unless stated otherwise. You may not copy, share, sell or redistribute our materials without our written permission.

8. No Guarantees

We cannot guarantee specific health outcomes or results. Your progress depends on many factors, including your own choices, health status and circumstances.

9. Limitation of Liability

As far as the law allows, Phoenix In Me Coaching is not liable for any loss, injury or damage arising from your use of our website, content or services. Nothing in these terms limits any rights you have that cannot be limited by law.

10. Privacy and Data Protection

We handle your personal information in line with our separate Privacy Policy, which explains what data we collect, how we use it and your rights. Please read that policy carefully.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will change the “last updated” date on this page. Your continued use of our site and services means you accept the updated terms.

12. Governing Law and ContactThese Terms and Conditions are governed by the laws of England and Wales. If you have any questions, please contact us at tuija.peltola@thephoenixinme.com.

Cancellation and refund policy

1. Coaching Sessions:

If you need to cancel or reschedule a coaching session, please do so as early as possible.• You can cancel or reschedule up to 24 hours before your session time.• If you cancel with less than 24 hours’ notice or do not attend the session, the session may be charged in full and no refund given.

2. Programs and Packages:

For multi-session programs or packages, details of cancellations and refunds will be shown at the time of purchase. In general:• If you change your mind shortly after purchase, please contact us as soon as possible.• Once a program has started and materials or sessions have been delivered, only partial refunds may be available, or no refund, depending on how much of the program you have used.

3. How to Cancel: To cancel or reschedule, please contact us directly at tuija.peltola@thephoenixinme.com.

4. Technical Issues: If you cannot attend a session due to technical problems (for example, internet or platform issues), please let us know as soon as you can. We will review this on a case-by-case basis and may offer a rescheduled session where reasonable.

5. Our Right to Cancel: We may need to cancel or reschedule a session due to illness, emergencies or other unforeseen circumstances. If this happens, we will contact you as soon as possible and offer a new time or, if appropriate, a refund for the affected session.

6. Your Consumer Rights: Nothing in this policy affects any rights you have under consumer law in your country. If you have questions about cancellations or refunds, please contact us at tuija.peltola@thephoenixinme.com.

Medical Disclaimer Compliance

Phoenix In Me Coaching provides nutrition-focused coaching and educational information only. The content on this website, in emails, sessions, guides, and any related materials is for general information and education. It is not medical advice and is not a substitute for seeing your doctor or another qualified health professional.We do not diagnose, treat, cure, or prevent any disease. We do not adjust or prescribe medication. Nothing on this site or in our coaching creates a doctor–patient relationship.Always speak to your GP or healthcare provider before making any changes to your diet, exercise, supplements, or medication, especially if you have (or may have) cardiovascular disease, high blood pressure, high cholesterol, type 2 diabetes, or any other medical condition.If you experience any worrying symptoms, side effects, or feel unwell, stop following the advice and contact your doctor or emergency services right away.By using this site and our services, you agree that you are responsible for your own health decisions and that Phoenix In Me Coaching is not liable for how you use this information.